Privacy Policy
INFORMATION PURSUANT TO ART. 13 AND ART. 14 OF EU REGULATION 2016/679 (GDPR)
1. Who We Are
The data controller is:
Eurotherm S.p.A. Benefit Company
Pillhof 91 – Bozen (Italy)
Phone: +39 0471 63 55 00
Fax: +39 0471 63 55 11
Email: mail@eurotherm.info
PEC: mail@pec.eurotherm.info
2. Why We Collect Personal Information
We collect information to provide superior service and a personalized user experience. For instance, when you purchase products or request information, we use your data to fulfill orders or provide requested information.
- Routine management of customers and suppliers
- Order processing and service activation
- User profile creation
- Responding to information requests
- Marketing or support subscriptions
- Participation in contests or surveys
3. What Information We Collect
Personal data refers to any information relating to an identified or identifiable natural person. We collect data such as:
- Name, company, email, phone number, billing and shipping addresses
- Customer type, job function, and title
- Product preferences, user ID, and password (if applicable)
- Credit card information (if applicable)
- IP address (see cookies section)
4. How We Use Personal Information
We use personal data for:
- Customer and Supplier Management: To comply with legal, regulatory, and tax obligations.
- Order Processing: To process orders, obtain payment, and update order status.
- Technical Support: To provide assistance and diagnose issues.
- Communication: To respond to inquiries and maintain records.
- Navigation and Research: To enhance your experience on our sites.
- Surveys: To improve our products and services.
- Promotions: To manage and communicate promotional activities.
5. Marketing Communications
We may use your information for marketing purposes. If you do not wish to receive marketing communications, you can opt out during registration or contact us directly.
6. Sharing Personal Data with Third Parties
We do not sell or rent your personal data without your consent. We may share data:
- To provide requested services or products
- As required by law
- To protect rights, safety, or property
7. Data Processing Location
Your data is processed within the European Community. We do not transfer data outside the EU unless necessary and with appropriate safeguards.
8. Cookies
For information on our use of cookies, please refer to our Cookie Policy.
9. Protecting Your Personal Data
We implement technical, physical, and organizational measures to protect personal data against unauthorized access, loss, or destruction. However, we cannot guarantee the complete security of data transmitted online.
10. Links to Third-Party Sites
Our websites may contain links to third-party sites. We are not responsible for their privacy practices. Please review their policies before providing personal data.
11. Your Rights
You have the right to access, rectify, erase, or restrict processing of your data, as well as the right to data portability and to object to processing. To exercise your rights, contact us using the information provided above.
12. Right to Lodge a Complaint
If you believe your data has been processed unlawfully, you have the right to lodge a complaint with the Italian Data Protection Authority (www.garanteprivacy.it).
Last Updated: Feb 07, 2025
2/7/2025 10:53:34 AM